Terms of Use for HomeBuyerLeads

Last Updated: 12/09/2024

Welcome to HomeBuyerLeads, a service operated by Roboteer Automation Limited (“we,” “us,” “our”). By subscribing to and using our services available on www.homebuyerleads.co.uk (the "Website"), you agree to the following terms and conditions (“Terms of Use”). Please read these Terms of Use carefully before subscribing to or using our services.

1. Subscription and Payment Terms

1.1 Account Setup

Your account details will be provided via email to you immediately after signing up to HomeBuyerLeads.

You must ensure your postcode districts are available before signing up. We have methods to prevent this, however if you have selected postcode districts that are unavailable, we reserve the right to substitute these with nearby postcode districts at our discretion.

1.1.1 API Key Security

As part of using HomeBuyerLeads, you may need to provide your Stannp API key if you wish to send letters via our Stannp integration. Please note:

Your API key is stored in encrypted format in our secure database
You should never share your API key with anyone, including employees of Roboteer Automation Limited
If you suspect your API key has been compromised, you should immediately generate a new one in your Stannp account and update it in HomeBuyerLeads
We are not responsible for any unauthorised use of your API key if you have shared it with others

1.1.2 Using the Stannp Integration

We have integrated with Stannp to allow you to send letters directly from HomeBuyerLeads. Please note:

We are not responsible for any letters sent via the Stannp integration
We are not able to provide any support for an existing Stannp integration or any letters sent via the Stannp integration
Stannp is a third party service and you require your own account with them to use the integration
If you require assistance setting up the Stannp integration, we offer setup assistance calls that last up to 30 minutes and are charged at £100.

1.2 Free Trial Period

New users are eligible for a 14-day free trial of HomeBuyerLeads. During the trial period:

You will only have access to property data for homes sold more than 6 months ago
You can test all features of the platform with this historical data
No payment will be taken during the trial period

You may choose to end your trial early to access all property data, including recent sales. Doing so will:

Immediately activate your paid subscription
Trigger your first payment
Grant you full access to all property data regardless of sale date

1.3 Monthly Rolling Subscription

All services provided by HomeBuyerLeads are based on a monthly rolling subscription, which automatically renews on the same date each month unless canceled by either party.

You may cancel your subscription at any time from within the application and will be issued a pro rated refund for any unused portion of your current billing period if applicable.

You may add or remove postcode districts at any time within the application. If you add new postcodes, you will be charged the difference immediately. If you remove postcodes, the new price will be reflected in your next billing cycle.

The subscription fee will be billed via Stripe on a monthly basis.

1.3 Billing

All payments are due at the start of each billing cycle and will be automatically collected via a Stripe subscription.

Failure to pay the subscription fee may result in suspension or termination of your access to the HomeBuyerLeads service.

2. Cancellation and Termination

2.1 Cancellation by You

You may cancel your subscription at any time from within the application. Upon cancellation:

Your account will be closed immediately
You will receive a pro-rated refund for any unused portion of your current billing period

2.2 Cancellation by Us

We reserve the right to suspend or terminate your subscription at our discretion if:

You breach these Terms of Use
You fail to make payment when due
We suspect fraudulent or abusive activity
We cease operations or discontinue the service

In the event we terminate your subscription, you will receive a pro-rated refund for any unused portion of your current billing period, unless the termination is due to a breach of these Terms of Use or fraudulent activity.

3. Refunds

3.1 Immediate Refund (self service within the application)

You are eligible for a full refund if all of the following conditions are met:

You have only made one payment to HomeBuyerLeads
You have downloaded or sent fewer than 10 letters
You request the refund within your first billing period

If you qualify, the refund will be processed immediately and your account will be closed.

No refunds will be issued for postage costs already incurred.

3.2 Refund Policy for Subscription Cancellations

When you cancel your subscription, we calculate refunds on a pro-rata basis for any unused time in your current billing period. Here's how it works:

We look at how many days are remaining in your current billing period when you cancel
We calculate this as a percentage of the total billing period
We then apply this percentage to any payments you've made during the current billing period

For example:

If you're halfway through a 30-day billing period when you cancel, you'll receive approximately 50% of your payment(s) back
If you've made multiple payments in the same billing period (e.g., if you added more postcodes), each payment will be refunded proportionally based on the remaining time

Example with multiple payments:

Let's say you have a 30-day billing period and:

You paid £60 at the start of the period
You added more postcodes 10 days later and paid an additional £30
You cancel with 15 days remaining

Your refund would be:

For the first payment: £60 × (15/30) = £30
For the second payment: £30 × (15/30) = £15
Total refund: £45

Refunds typically appear in your account within 5-10 business days of cancellation. The exact refund amount will be confirmed in your cancellation email.

Note: Trial periods are not eligible for refunds. If you cancel during a trial period, you will not be charged, and no refund will be issued.

4. Modifications to Services and Fees

4.1 Changes to Postcode Coverage

4.1.1 Minimum Coverage

Subscribers must maintain at least one (1) postcode district at all times
Attempts to remove all postcode districts will be rejected

4.1.2 Adding Postcode Districts

Additional postcode districts can be added at any time during your subscription period
Charges for additional postcodes will be prorated and billed immediately
New postcode districts must be available and not already assigned to another contractor of the same type
All postcode additions are subject to immediate payment

4.1.3 Removing Postcode Districts

Subscribers may remove postcode districts at any time
Removed districts will remain active until the end of the current billing period
No refunds will be issued for removed postcode districts to prevent abuse of the platform
Changes will be reflected in the next billing cycle

4.1.4 Billing Adjustments

Adding postcodes will trigger an immediate prorated charge
Removing postcodes will adjust the subscription cost from the next billing cycle
All prices are in GBP and include applicable taxes

4.1.5 Notifications

Email confirmation will be sent for all postcode coverage changes, including:

Details of added and/or removed postcodes
Updated total postcode count
Next invoice amount
Next billing date

4.1.6 Restrictions

You can only add postcode districts that are not currently assigned to another contractor of your type
You must maintain at least one active postcode district
All changes are subject to system availability and validation

4.1.7 Service Continuity

Changes to postcode coverage do not affect your base subscription status
Your subscription must be active to make any changes to postcode coverage

4.2 General Modifications

We reserve the right to modify or discontinue any aspect of the HomeBuyerLeads service at any time, with or without notice.

We may change subscription fees and you will be notified in advance of any such changes. Your continued use of the service following such changes will constitute your acceptance of the new fees.

5. Data Availability, Refresh and Quality

5.1 Availability of Product Data

While we strive to provide accurate and comprehensive property data, including Energy Performance Certificate (EPC) records, we cannot guarantee the availability of EPC data for all properties listed on our platform.

The availability of EPC data is subject to various factors outside of our control, including but not limited to:

The existence or non-existence of EPC records for individual properties
The accuracy, completeness, and timeliness of data provided by external sources, including public and private databases
Restrictions or changes in access to third-party data sources

As a result:

Some properties listed on our platform may not have any associated EPC records
Where EPC data is provided, we do not guarantee its accuracy, completeness, or relevance to the user's specific requirements
Users are advised to independently verify EPC data directly with relevant official sources where it is critical to their purposes
By using our platform, you acknowledge and accept these limitations, and you agree that we shall not be held liable for the absence of EPC data for any property or for any decisions made based on the data provided

5.2 Data Quality and Updates

Our property data is updated regularly through various sources, but there may be inherent delays or discrepancies:

Property sale data typically has a delay of 4-6 weeks from the actual sale date
EPC data updates may be delayed through no fault of our own
Address information is sourced from multiple providers and may occasionally contain inconsistencies

We implement the following measures to maintain data quality:

Regular automated data validation and cleaning processes
Cross-referencing between multiple data sources where possible
Removal of duplicate or clearly incorrect entries
Manual review of reported data discrepancies

Users should note that:

Historical data may be incomplete or less reliable
Property details should be verified before any significant business decisions
Any suspected data inaccuracies should be reported to our support team

6. Limitation of Liability

To the fullest extent permitted by law, Roboteer Automation Limited shall not be liable for any direct, indirect, incidental, or consequential damages resulting from your use of the HomeBuyerLeads service.

7. Governing Law

These Terms of Use shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or relating to these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

8. Data Sources and GDPR Compliance

8.1 Property Data Sources

The property data provided through HomeBuyerLeads is sourced from publicly available records and enriched through private/commercial data providers, specifically:

HM Land Registry's Price Paid Data, which is updated monthly and contains information about property sales in England and Wales. This does not include the address of the properties.
A private/commercial data provider for address information and additional property data.
EPC data from the government's EPC Register which we are allowed to use to promote services to enhance energy efficiency of properties.

8.2 Data Protection and GDPR Compliance

In accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and the Data Protection Act 2018 ("DPA"), we hereby confirm that property addresses and Energy Performance Certificate (EPC) data do not constitute personal data as defined under Article 4(1) of the GDPR. Notwithstanding this, we maintain strict compliance with all applicable data protection legislation:

We do not process, store, or have access to any personally identifiable information relating to the properties on our platform, including but not limited to names, of property occupants or owners
Data subjects (users of our platform) retain the right to account deletion, which can be exercised through the self-service subscription cancellation mechanism
In accordance with Article 15 of the GDPR, data subjects may exercise their right of access by submitting a request to hello@roboteer.co.uk
Pursuant to Article 32 of the GDPR, we implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk
We maintain active registration with the Information Commissioner's Office (ICO) under registration number ZB606157, in compliance with Section 123 of the DPA

Users of our service assume the following legal obligations and responsibilities:

Compliance with all applicable data protection legislation, including but not limited to the GDPR and DPA
Maintenance of records of processing activities as required under Article 30 of the GDPR
Immediate implementation of opt-out requests in accordance with Article 21 of the GDPR
Restriction of data usage exclusively to legitimate direct marketing purposes related to property energy efficiency improvements, as permitted under Article 6(1)(f) of the GDPR

9. Contact Information

If you have any questions or concerns regarding these Terms of Use, please contact us at:

Roboteer Automation Limited

hello@roboteer.co.uk

15 Bridge Road, Wellington, Telford, England, TF1 1EB.

By subscribing to and using HomeBuyerLeads services, you agree to these Terms of Use. If you do not agree to these terms, you must not use or subscribe to our services.

Terms and Conditions